- Profile
- Notifications
- Payment Methods
- Receipts
- Refunds
- Insurance
Profile
Your profile contains all the information we need from you to best provide care. To access, select “Profile” in the left panel of your dashboard
You can update the following personal information:
- Contact information
- Home address
To update information like Date of Birth, Sex, or Name, please contact us in the message center.
Notifications
Find notifications in the left panel. From here you can toggle on the ability to receive SMS text notifications when you’ve received a new message in the message center.
Payment Methods
Find and update your payment methods by selecting “Payment methods” on the left side panel of your dashboard
In this section, you can add, remove, or update payment methods used for your visits.
Receipts
A receipt is saved to your visit once it has been completed. Additionally, you should receive a receipt sent directly to the email address on file.
To view a copy of the receipt for your visit fee in Carrot Health:
- Go to “Visit history”
- Select the visit you wish to view the receipt for.
- Select “View receipt”
If the receipt is expired, you can enter your email address to have a new one sent to you!
Please note: We cannot provide itemized receipts or receipts to use for reimbursement with insurance/HSA/FSA plans.
Refunds
If a service was completed, then we cannot issue a refund for the visit.
If you have additional questions regarding refunds, feel free to reach out to us and we’ll be happy to look into the issue for you.
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Have additional questions or need assistance?
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